Services
Inbound Services
Customer Service
Our first-class customer service is designed to delight your customers and build long-term loyalty to your company. We focus on empathetic communication and in-depth product knowledge to make every customer interaction a positive experience. Our team is trained to handle a wide range of inquiries, ensuring that your customers receive prompt, accurate, and friendly assistance every time they reach out.
Help Desk
Our technical support service is available to assist your customers with all questions and problems. With our profound technical expertise and solution-oriented approach, we ensure that issues are resolved quickly and efficiently, guaranteeing your customers’ satisfaction. Our help desk team is continuously updated on the latest technologies and troubleshooting techniques to provide cutting-edge support.
Order Taking
We process your customers’ orders with the highest precision and customer-friendliness. Our trained personnel ensures smooth order capture, clarifies any open questions, and makes sure that each order is processed correctly and promptly. We understand that accurate order processing is crucial for customer satisfaction and business efficiency, and we treat each order with the utmost care and attention to detail.
Complaint Management
Our professional complaint management aims to transform dissatisfied customers into loyal advocates for your company. We take every complaint seriously, analyse the causes, and develop individual solutions to sustainably increase customer satisfaction. Our approach focuses on turning negative experiences into opportunities for strengthening customer relationships and improving your products or services.
Outbound Services
Telemarketing
Our targeted telemarketing campaigns are designed to acquire new customers for your company and increase your revenue. With carefully crafted scripts and well-trained employees, we effectively and convincingly reach your target audience. We tailor our approach to your specific market and product offerings, ensuring that each call adds value to your business.
Proactive Customer Care
We understand the importance of long-term customer relationships and actively cultivate these for you. Through regular contact, personalized offers, and attentive service, we strengthen your customers’ loyalty to your company. Our proactive approach helps identify and address customer needs before they become issues, enhancing overall satisfaction and retention.
Sales Service
Our competent sales service supports you in marketing your products and services. We intensively train our employees in your product portfolio and sales techniques to effectively achieve your sales goals. Our team acts as an extension of your sales force, bringing enthusiasm and expertise to every customer interaction.
Survey Service
Our professional survey service helps you gain valuable insights into your customers’ needs and opinions. We conduct detailed market research and customer surveys to provide you with well-founded data for optimizing your offerings. Our comprehensive analysis of survey results helps you make informed decisions to improve your products, services, and overall customer experience.
AI-Powered Solutions
Virtual Agents
Our AI-based virtual agents are available to your customers around the clock. They can independently answer simple inquiries and forward more complex cases to human employees, ensuring seamless 24/7 availability. These virtual agents continuously learn from interactions, improving their capabilities over time.
Chatbots
Our intelligent chatbots are programmed to respond quickly and accurately to frequently asked customer inquiries. They continuously learn and thus steadily improve the quality of their answers, leading to increased customer satisfaction. Our chatbots can handle multiple conversations simultaneously, reducing wait times and improving overall efficiency.
Interactive Voice Response (IVR)
Our advanced IVR system enables efficient call routing and offers customers the option of self-service. It reduces waiting times and directs callers accurately to the right department or agent. Our IVR is designed to be user-friendly and can be customized to reflect your brand voice and specific customer service processes.
Intelligent Call Routing
Our AI-powered call routing analyses incoming calls in real-time and assigns them to the most suitable agent. This optimizes processing time and increases the first-contact resolution rate. By matching customer needs with agent skills, we ensure more efficient and effective problem-solving.
Connectivity
We offer seamless integration with Placetel for optimal communication solutions. This connection allows us to use advanced cloud telephony systems that are flexibly scalable and offer a variety of features. This enables us to ensure reliable and high-quality communication with your customers, regardless of the location of our employees. Our integration with Placetel also provides advanced analytics and reporting capabilities, giving you deeper insights into your customer interactions.
Location
Our headquarters is located on the beautiful island of Tenerife. This unique location offers us ideal conditions for our international service. The pleasant climate and high quality of life contribute to the satisfaction and motivation of our employees, which is directly reflected in the quality of our services. Moreover, the geographical location allows us to effectively serve customers in different time zones. Our multicultural team in Tenerife brings diverse perspectives and language skills, enhancing our ability to serve a global clientele.