Privacy Agreement for Call Support SL

Effective Date: 31st of October, 2024

1. Introduction

Welcome to Call Support SL (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Agreement outlines how we collect, use, and protect your information when you visit our website www.call-support.info.

2. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number.
• all Recordings: If you contact us via phone, we may record the call for quality assurance and training purposes.
• Usage Data: Information about how you use our website.

3. Purpose of Data Processing

Your personal data may be processed for the following purposes:

• To provide customer support and respond to inquiries.
• To improve our services and website functionality.
• For training and quality control through call recordings.

4. Legal Basis for Processing

We process your personal data based on:

• Your consent (Art. 6(1)(a) GDPR).
• The necessity to perform a contract with you (Art. 6(1)(b) GDPR).

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Call recordings will be stored for a maximum of [insert duration] days unless you withdraw your consent earlier.

6. Your Rights

You have the following rights regarding your personal data:

• Right to access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to object (Art. 21 GDPR)

To exercise these rights, please contact us at [insert contact email].

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

8. Changes to This Privacy Agreement

We may update this Privacy Agreement from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Agreement or our data practices, please contact us .

Call Support SL